Training Programs - Sally Whitesell's Service Solutions for Car Dealerships

"Sally's knowledge, skills and professionalism are greatly needed in the automotive industry. After thirty five years in the automotive field, I have found Sally to be paramount to our dealership as a trainer, consultant, and big picture thinker. She has done a great job for me and my staff. I look forward to having her provide future training to guide us to the next level."

Jerry Owens
Cable Dahmer Chevrolet
Independence, MO

"Sally Whitesell's Service Solutions" offers two comprehensive training options. “Step One” is for first-time training participants. This program will teach your order taking Advisors how to become Professional Selling Service Advisors!

“Step One” Training Program Will Teach Your Advisors How To:

Create a good first impression with a professional greeting.
Focus on customers’ concerns by practicing active listening and asking thorough diagnostic questions.
Reaffirm your understanding of the customers’ concerns, and put their minds at ease.
Perform a "Complementary walk-around" with each customer.
Make a smooth transition into sales presentations.
Inform the customer of all maintenance needs by giving benefit-based presentations implementing the "What’s in it for me" approach.
Set the customer up with realistic follow-up and promise times.
Build lasting relationships to increase customer retention.
Personalize closing techniques.
Overcome objections without becoming confrontational or pushy.
Schedule the next visit at the write-up as a convenience to the customer.

“The Next Step” has been developed for stores which have already been through the basics, and are ready for Advance Selling Techniques. After working on drives across the country for the past thirteen years, I have become aware of the need for ongoing, updated training that will incorporate a review of the basics, with new, exciting material. Advisors who have experienced the increases, and success that come with Step One, are excited about the new advanced, innovative selling techniques offered through Sally Whitesell’s Service Solution’s “The Next Step”.

"The Next Step" Training Program Will Teach Your Professional Selling Advisors How To:

Deliver "soft sell" easy to use word tracks in a natural sounding presentation.
Take extra steps to encourage your female clients to feel welcome and respected in your store.
Sell complete maintenance packages by implementing the "What's in it for me" approach.
Develop more advanced closing techniques by recognizing what may be the most effective close for the customer standing in front of them.
Follow-up and inform customers throughout the day.
Recognize positive and negative signals sent through body language and react accordingly.
Overcome the competition without negativity.
Be prepared to overcome all objections by learning simple word tracks.
Perform the 9 easy steps of a professional active delivery.
Use "Customer Satisfaction Word Tracks" which leave customers with a positive perception of the service experience.

Whatever the need is at your dealership, we have a program that will take your staff to a professional level that has been proven to produce tremendous results!