"Our
three Saturn facilities have responded extremely well to the training that Sally and her Company provides. To the extent that, we have her come in every quarter. Sally's attention to all aspects of service drive
"selling" and "CSI" is in complete alignment with our company.
Any Dealer that wants to continue growth in their fixed department should contact Sally now!!"
Jim Smith
GM/VP
Saturn of
North Texas
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of our techniques have been proven to increase
your customer satisfaction scores, customer
retention and overall productivity. |
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Welcome to Sally Whitesell's Service Solutions New Service Advisor Training Seminars
Our one day seminars include a full day covering our new "What Drives Women" program.
Your Advisors will leave with a full understanding of:
- Why we need to focus on selling to women
- The most important three seconds
- Misconceptions about our industry
- Overcoming misconceptions
- Professional greetings
- How to ask diagnostic questions
- Putting women at ease
- Performing a complimentary walk-around
- The difference between selling to men and women
- Compliments to start the walk-around
- Finding out what is important to her today
- Most common type of shopper profiles
- How to use this information to give personalized benefit-based presentations and closes that women will appreciate
- Following up throughout the day
- Active deliveries
- Setting up the next visit
We will talk in depth about the differences that come when selling to women (over 65% of your client base) and if time permits we will introduce parts of advanced selling program "The Next Step". Group participation will be encouraged and rewarded!
This is the only program available today designed and taught by your target customer
Women!
April 16th or 17th Seminar, Omaha, NE
Driving Directions
Isn't it time to invest in your staff?
A man without vision will perish!
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