Programs
This program is for first-time training participants. This training will cover how to:
- Greet clients professionally
- Focus on clients' concerns by asking thorough diagnostic questions
- Reaffirm your understanding of the clients' concerns and put their minds at ease
- Perform a complete walk-around
- Inform the clients of all maintenance needs by giving benefit-based presentations, implementing the "What's in it for me" approach
- Build lasting relationships to increase customer retention
- Personalize closing techniques
- Offer realistic promise times
- Follow-up and inform clients throughout the day
- Schedule the next visit
This program is for those stores who have already been through the basics and are ready for advanced selling techniques. Advisors will learn how to:
- Deliver word tracks naturally
- Sell complete maintenance packages by implementing the "What's in if for me?" approach
- Follow-up and inform clients throughout the day
- Recognize buying signals through body language
- Overcome the competition without negativity
- Develop advanced closing skills
- Handle Objections by changing opinions
- Perform an active delivery
- Use Customer Satisfaction Word Tracks that leave a positive impression
This is the only program available today designed and taught by your target customer Women! In this training program Advisors will acquire a full understanding of:
- Why we need to focus on selling to women
- The most important three seconds
- Misconceptions about our industry
- Professional greetings
- How to ask diagnostic questions
- Putting women at ease
- Why women need reassurance
- Performing a complimentary walk-around
- The difference between selling to men and women
- Compliments to start the walk-around
- Finding out what is important to her today
- Most common type of shopper profiles
- How to use this information to give personalized benefit-based presentations and closes that women will appreciate
- Following up throughout the day
- Active deliveries
- Setting up the next visit
For more information visit our What Drives Women page
Options
Our newest training option for Service Advisors and Managers. This training includes:
- Live online interaction with a trainer
- Current trainings on hot topics
- Fill in manuals
- Pop-up questions
- Write word tracks
- Discuss hot topics
- 24 hour access to recorded sessions
- Complete tests
For more information visit our Online Training Page
- Sally or a highly qualified Service Solutions trainer will come to your store
- Your training will begin with observation in order to assess each Advisor's individual abilities as well as your company's current procedures
- Advisors will be broken into small groups and taken into classroom training so the drive can still be productive
- The trainer will provide in the lane coaching and critiquing as the Advisors begin to use the new techniques presented
- Role-plays will be required of each Advisor during brief intervals throughout the day. Management is encourage to participate
- Afternoon classroom time may be scheduled based on the advisors' morning performance, and role play sessions
- A detailed report featuring evaluations, accountability processes and overall suggestions will be delivered
- A one day seminar will be held at your location. The entire Service Solutions basic and advanced training program or the What Drives Women program will be presented in an open format with a multi-media presentation. The class is encouraged to participate and ask questions as we go step by step through the process. Your Advisors will leave feeling confident and excited about taking control of their day and delivering professional service to their clients
- Role-playing will be required
- This one day event will start at 8:00 am and finish at approximately 4:30 pm.
- All training materials will be provided by Service Solutions
Continued Training
After completing any of our training options you will receive telephone, e-mail and fax support, along with guidance and direction to help your company achieve its goals. Look for monthly e-mails featuring "The Word Track of the Month" newsletter filled with suggestions to keep your team excited and motivated.