"I have been to several classes over my 14 years with Ford, Chrysler and General Motors but your seminar put all of the pieces together. After your class we made a commitment to your process. It made an immediate impact on our overall sales. The following month has been the best we have had. Hours per RO have increased and we sold 50 percent more flushes. I am a believer in trends and I feel your program has us trending in the right direction. Thank you for all of training, support and follow up."

Todd Smith
Service Manager
Fremont Motors Riverton







SERVICE PLANS
All plans begin with a telephone consultation that will allow us to discuss your Service Department’s goals and desired results. 

PLAN ONE
Plan one is recommended for service drives with eight or fewer Advisors. Larger drives will require additional days, or a training assistant.
Day One
  • Your training will begin with an observation of your service drive, and Advisors during the morning rush hours. This will provide the opportunity to assess each Advisor’s individual abilities, as well as your company’s current procedures.
  • 9:30am -The first classroom session will begin. This session will last approximately 1˝ hours.
  • 11:00am -1:30pm- Lunch and more observation time.
  • 1:30pm - Second classroom session begins for additional Advisors.
  • 3:00pm - Final session is held for those who have not yet attended. Begin on the drive implementation.
  • 4:30pm - Recap of the day’s events with the Management Team.
Day Two
  • The morning hours will be spent in the lane coaching, and critiquing the Advisors as they begin to use the new techniques presented. 
  • As the morning progresses, we will discuss and implement processes on the drive.
  • Role-plays will be required of each Advisor during brief intervals throughout the day. Management is encouraged to participate.
  • Afternoon classroom time may be scheduled based on the Advisor’s morning performance, and role-play sessions.
  • Afternoon observations of active deliveries with continued coaching, and critiquing.
  • 4:30pm - Recap of day’s events with the Management Team.

Day Three
  • The first part of the morning will be dedicated to continue on the drive training.
  • 8:30am - A close-out meeting will be held with all Management. A written report will be furnished regarding each Advisor’s skill level, as well as future training needs. An outline of suggestions for continued progress will be reviewed in detail.

    After completing our training, you will receive telephone, e-mail, and fax support, along with guidance and direction to help your company achieve its goals. Look for monthly e-mails featuring “The Word Track of the Month”, along with suggestions to keep your team excited and motivated.

    Discounts will be given for long-term contracts which include multiple visits. If you have more than eight Advisors, additional days may be recommended. Dealerships are responsible for all transportation fees, hotel rooms, and meals related to each visit.

PLAN TWO
Plan two is the best option for multiple stores!
  • An after-hours seminar will be held for Advisors and the Management Teams from all of your stores. This session will last approximately 2 to 2˝ hours. A one day visit will follow in each participating store. This day will be dedicated to on the drive coaching, critiquing, and the implementation of the program.
  • On the final morning or evening of the visit, a close-out meeting will be held with all of your Management Teams. A written report will be furnished to summarize the results accomplished, and will provide an outline for continued progress. All stores will receive the follow-up described above.

    A minimum of three stores must participate for this price. Dealerships are responsible for all transportation fees, all hotel rooms, and all meals related to each visit.

PLAN THREE
  • A one day seminar will be held at your location. The entire Service Solutions program will be presented in an open format. The class is encouraged to participate and ask questions, as we go step by step through the process. Your Advisors will leave feeling confident and excited, about taking control of their day, and delivering professional service to their customers.
  • This one day event will start at 8:00am and finish at approximately 4:30 PM.
  • All training materials will be provided by Service Solutions.

Dealerships are responsible for providing the location, set-up, refreshments and meals. They are also responsible for all transportation fees, hotel rooms, and meals related to each visit.

If one of these plans does not meet your needs, we will custom design a plan just for your organization. 


 

Phone: (850) 678-7031   Email: sally@swservicesolutions.com 
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